Pittsburgh International Airport dealing with baggage issues amid Southwest Airlines cancellations

MOON TOWNSHIP, Pa. — The Southwest saga continues. On Wednesday, Southwest Airlines had 38 cancelled flights at Pittsburgh International Airport and Thursday will be the same.

Right now, there are rows and rows of luggage at the Southwest baggage claim at the airport after several cancelled flights. Some frustrated passengers finally arrived but their bags have not.A passenger said he had to book a flight on another airline to get here from Denver, but he doesn’t have his checked luggage with his hockey equipment that he needs for a game this Friday.

“It’s pretty frustrating considering that I was told my bags were in Chicago on Monday and that they would be here that night,” said Kaleb Schwab. “I came here the next morning, and they still weren’t here. This is my third or fourth time coming to the airport.”

A local mom said she had to drive to Chicago to get her son. They came to the airport to find his suitcase with Christmas presents and other personal items inside, but they had no luck.

“Yesterday, I had to go out and spend $300 on clothes for him because he has no clothes,” said Maria Ore.Some people did get their luggage back luckily like Kristy Keefer’s family who’s flying in from Orlando. She was thrilled.

“Because my granddaughters’ purse was in there. Their three winter coats were in these suitcases so if they were coming without this luggage, that wouldn’t have been good,” said Kristy Keefer.

Southwest Airlines sent Channel 11 a statement saying,

“Information for Customers with lost baggage is here: https://www.southwest.com/help/baggage/lost-damaged-baggage [southwest.com] ... Customers can also speak with a representative at the baggage service office in an airport where we operate or contact Southwest customer service, though we are experiencing abnormally high call volumes. Our team is utilizing its standard procedures for returning baggage during irregular operations. We will make every attempt to reconnect Customers with their baggage at no cost to the Customer – we will use shipping partners to return baggage, where appropriate. Additional info for Customers is here: https://www.southwest.com/traveldisruption/ [southwest.com]”

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