PITTSBURGH — Citizens Bank customers in the Pittsburgh area reported Friday morning that their direct deposit did not arrive in their accounts as expected.
Channel 11 News received calls, and customers also took to Facebook and Twitter to voice their concerns.
"I checked on my account and nothing went through. Whenever I called my company, they said it wasn't on their end, it was on the end of the bank," Gary Schwer told Channel 11’s Aaron Martin.
A nationwide outage prevented Citizens Bank customers from getting their direct deposit paychecks on time.
Charles Penn usually sees money in his account around 4 a.m., but his paycheck didn't show up.
"I called back at six and still nothing. After six I couldn't even make the phone call,” Penn said.
He made the trip from the Hill District to the Citizens Bank branch on the North Side to find out what happened, but by the time he got there, the money was in his account.
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The bank tweeted a statement shortly after 9 a.m.
"Customers are seeing a delay in transactions posting to their accounts, due to a vendor processing issue. This issue is affecting multiple financial institutions. We appreciate the patience of our customers as we work to resolve this issue."
Customers reported receiving the money in their accounts shortly before 11 a.m. The bank tweeted shortly before noon that the issue had been resolved, but that heavy volumes were causing a slowdown in online and mobile banking.
The bank said no fees would be incurred due to the issue. It also apologized to customers and thanked them for their patience.
Channel 11 News has not received reports of problems with other banks in the Pittsburgh area.