Comcast phone service restored after outages around the country

WEDNESDAY UPDATE:

by Leon Stafford, The Atlanta Journal-Constitution

Cable giant Comcast said Wednesday service had been restored to thousands of customers who a day earlier suffered widespread phone outages from coast to coast.

In a statement, the Philadelphia-based company said: “We’re happy to report the situation is resolved. We’re very sorry for the disruption this outage may have caused to our business customers.

“All systems are up and running, but some customers may need to reboot their equipment. We’re here to help, so please contact us at (800) 391-3000 if you have any further issues.”

The outages started around 2 p.m. Tuesday and were most numerous in Atlanta, Chicago, Houston and Seattle, according to reports. Businesses used social media to persuade customers to contact Comcast by email to find out what was going on.

Comcast said the outages affected voice services for small- to medium-size businesses, but not Business VoiceEdge or PRI Trunking lines.

TUESDAY REPORT

Comcast customers nationwide reported phone service outages Tuesday afternoon.

Businesses from Florida to Washington took to social media to ask customers to get in contact by email as Comcast landlines went down.

According to Outage.Report, a website that tracks service outages, a majority of the problems were reported in the Chicago, Houston, Seattle and Atlanta areas.

The outages appear to have started before 2 p.m. ET, when a community manager posted about reports of the service disruption in a forum for Comcast Business. The company confirmed the issue is ongoing around 4:40 p.m.

"National engineering is actively working to resolve this issue," wrote the manager, who goes by the handle Comcast_John.

The outage affects voice services for small- to medium-size businesses, according to Comcast, and does not affect the company's Business VoiceEdge or PRI Trunking lines.

Cox Media Group