One day after reopening, ice cream parlor closes to public after employees harassed by customers

MASHPEE, Mass. — A Cape Cod ice cream shop’s opening day will now be its last — at least for now, after the owner claimed his employees were disrespected by angry customers.

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Kyle Lawrence, owner of Polar Cave Ice Cream Parlour in Mashpee, told WFXT-TV that he wanted to open his shop quietly on Friday to kick off Mother’s Day weekend.

He added that he has been able to open his shop under restaurant guidelines, but that he wanted to wait until he felt it was safe to do so. Unfortunately, Friday was anything but business as usual.

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“One of my best workers quit yesterday at the end of her shift, she stuck it through her shift,” he explained. “But the words she was called and the language, you wouldn’t even say in a men’s locker room. And to say it to a 17-year-old kid, they should be ashamed of themselves.”

According to Lawrence, it was posted online that all orders had to be placed one hour in advance.

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Still, he claimed, customers didn’t listen and instead took their anger out on his employees when the parlor got busy and staff could not fill orders right away.

“All of the sudden word spread like wildfire and nobody listened to what we told them about the protocol we had set up,” he said Saturday. “People have forgotten how to treat other human beings in the six or seven weeks that they’ve been confined to their homes. They have no clue how to respect other human beings.”

Lawrence announced on his Facebook page that he would no longer be open to the public and would work to explore new options.

On Saturday, he said he was serving a limited number of customers, many of whom did not get their ice cream on Friday, until he could figure out a new plan to reopen to everyone.

“It’s a completely different world that we’re living in, and people are going to have to adjust and learn that we don’t know,” he said. “We’re trying.”

Polar Cave Ice Cream Parlour is one example of a small business that has owners now trying to figure out how to reopen from a pandemic shutdown. Other businesses have also reported having to deal with customers who are not always choosing to follow new safety guidelines.

Lawrence told WFXT-TV that he is friends with other ice cream shop owners around the world who have also been forced to close down after their opening day.

He said he hopes people will be more patient and treat each other with kindness.

“We’re not claiming that we know what we’re doing. We don’t know what we’re doing, but we’re giving it a shot,” he said.